Shipping policy
Shipping policy
Where we ship
TORVIA currently ships to Canada and the United States only. We do not ship internationally at this time.
Timescales
Our products are made to order by our manufacturing partner. Total time is made up of two stages:
- Preparation and manufacturing: 5 to 9 business days
- Transit: 3 to 5 business days
Estimated total: 8 to 14 business days, roughly 2 to 3 weeks, from the confirmation of your order.
Business days exclude weekends and public holidays. Peak periods (Black Friday, the holiday season) may extend these times; we will let you know if that happens.
Under the Québec Consumer Protection Act, if your order has not shipped within 30 days of the agreed date, you may request cancellation and a full refund.
Delivery charges
| Destination | Standard rate | Free delivery |
|---|---|---|
| Canada | CA$29.99 | from CA$125 |
| United States | CA$14.99 | from CA$100 |
Free delivery thresholds apply to the order subtotal, before tax and after any discounts.
Taxes and customs duties
Orders delivered in Canada include applicable taxes, calculated at checkout.
For orders delivered to the United States, customs duties, import taxes or clearance fees may apply on arrival. These are payable by the recipient and are not included in the displayed price or the delivery charge. They are set by US customs authorities and are outside our control.
Tracking
You will receive a confirmation email with a tracking number as soon as your order ships. Check your junk mail folder if you cannot find it.
Delivery address
It is your responsibility to provide a complete and accurate delivery address. TORVIA is not responsible for parcels returned, delayed or lost because of an incorrect or incomplete address. Reshipping will incur a new delivery charge.
Lost or damaged parcels
If your parcel is marked as delivered but you have not received it, or if it arrives damaged, email support@torviabeauty.com within 7 days of the stated delivery date, attaching photographs where relevant. We will open an enquiry with the carrier and offer a replacement or a refund depending on the outcome.
Changing or cancelling an order
Self-service cancellation from your customer account is available within 24 hours of purchase. After that, an order can still be changed or cancelled for as long as manufacturing has not started. Email us as soon as possible at support@torviabeauty.com. Once manufacturing has begun, the order can no longer be changed.
For returns, see our Return and Refund Policy.
Last updated: 14 August 2026