Shipping Policy

We prepare every order with care and do our best to deliver quickly. Our products are made and shipped on demand from North America.

Production time

Because our products are made on demand especially for you, allow 5 to 9 business days of production before shipping. You will receive a confirmation email with a tracking number as soon as your order ships.

Delivery times by region and shipping method

Once your order has shipped, here are the estimated transit times. Standard shipping is included, and Express is available at checkout for an additional fee.

  • Canada and United States — Standard: 3 to 5 business days in transit (estimated total: 8 to 14 days)
  • Canada and United States — Express: 2 to 3 business days in transit (estimated total: 7 to 12 days)
  • United Kingdom, France and rest of the world — Standard: 5 to 14 business days in transit (estimated total: 10 to 23 days)
  • United Kingdom, France and rest of the world — Express: 4 to 12 business days in transit (estimated total: 9 to 21 days)
  • Australia and New Zealand — Standard: 7 to 22 business days in transit (estimated total: 12 to 31 days)
  • Australia and New Zealand — Express: 4 to 12 business days in transit (estimated total: 9 to 21 days)

These total times include the production/processing time (5 to 9 business days) added to the transit time. These are average estimates; actual times may vary depending on the carrier, weather and transit conditions.

Shipping costs

Shipping costs are calculated automatically at checkout based on your address, the weight of your order and the method chosen (Standard or Express).

International shipping

We ship worldwide. Please note that customs duties, taxes or import fees may apply depending on your country of residence, along with customs clearance delays that are sometimes unpredictable, especially for larger orders. These charges are the customer's responsibility and are not included in the product price or the shipping costs. Unfortunately, we cannot guarantee a fixed timeframe for customs clearance.

Order tracking

As soon as your order ships, you will receive a tracking number by email. If you have not received anything after several days, check your spam folder or write to us at [EMAIL].

Lost or delayed parcels

TORVIA is not responsible for delays caused by the carrier or customs. In the event of a lost parcel, contact us at [EMAIL] and we will do our best to help you.