Refund Policy

At TORVIA, your satisfaction is our priority. If you are not entirely happy with your purchase, we are here to help.

Return window

You have 30 days from receiving your order to request a return. After that period, we are unfortunately unable to offer a refund or an exchange.

Return conditions

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. For hygiene reasons, opened or used beauty products (skincare, makeup, hair care) cannot be returned, except where the item is faulty or we made an error.

How to request a return

Email us at nabilyan213@gmail.com with your order number and the reason for the return. We will reply with instructions. Please do not send an item back before contacting us.

Refunds

Once your return is received and inspected, we will let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method within 5 to 10 business days.

Faulty or damaged items

If you receive a faulty or damaged item, contact us immediately at nabilyan213@gmail.com with a photo of the product. We will send a replacement or refund you in full, shipping included.

Return shipping

Return shipping costs are the customer's responsibility, except where we made an error or the product is faulty. Original shipping charges are non-refundable.

For any question, email us at nabilyan213@gmail.com.